Accreditation and Secondary Guarantee: reassurance and peace of mind

TV-SAS Herts & Essex Ltd has many years' experience in professional digital satellite and terrestrial television system installations and is accredited by the Confederation of Aerial Industries (CAI), the Government's TrustMark scheme, and the Which? Trusted Trader scheme.

 

Which? Trusted Trader accredited

Which? Is highly respected for information provided to consumers on products and services. We are proud to have passed their rigorous assessment process to be included in the Which? Trusted Trader scheme which covers the whole country and are now in our 3rd year with the scheme. To see our Which? reviews [click here].

 

See our article on how to save money on three common TV aerial and satelite installation jobs on the Which? website [click here].

 

To view our complaints procedure and Trusted Trader ombudsman scheme information please see the bottom of this page.

The TrustMark schemeThe TrustMark scheme

The Government understands that finding good tradesmen in the repair, maintenance & improvement sectors is difficult. The Trustmark Scheme is an accreditation created to supply the consumer with a place to search, by postcode, for reputable tradesmen in their area. Having been approved, we are on their searchable database making it easy to find us. We already have the high standards of workmanship & customer care that the scheme strives to maintain, so you can feel confident in us. We are checked every year so you can be reassured that we will maintain these standards in years to come. For more information see TrustMark.

 

To see more about the secondary guarantee for TrustMark please see below.

Confederation of Aerial Industries MemberCAI Plus Scheme

TV-SAS is your local CAI plus installer. As CAI plus members:

  • We only install high quality CAI benchmarked equipment
  • Our work is backed by the CAI’s double guarantee
  • We are fully insured
  • We are professional and reliable
  • We are trustworthy
  • We practice safe working at heights
Digital and Satellite Herts & Essex Safe Working

CAI Plus means we are trained for, and practice, safe working at heights

Who is the CAI?

The CAI is the Trade Association for the Aerial and Satellite Industry. As members of the CAI, we are regularly inspected and vetted, guaranteeing a service to the highest industry standards. You can find out more about the CAI and CAI plus at the CAI website: www.cai.org.uk.

What does CAI plus mean for me as a customer?

The CAI plus scheme was launched as a higher tier of membership with more stringent standards and checks. The further checks carried out ensure that CAI engineers are trained, regulated to a high standard and are competent.

What is the CAI’s double guarantee?

We provide a 12 month guarantee for all new equipment we install. Being CAI plus members means that we only use tested and benchmarked equipment from aerials right down to the cable. Because of this the CAI automatically give a secondary guarantee on the quality of the installation, for your complete peace of mind.

 

To see more about the CAI Secondary Guarantee Scheme, please see the bottom of this page.

 

CAI benchmarked digital aerialBush Freesat HD set top boxCAI benchmarked digital TV aerial

Secondary Guarantee Schemes

Each of the above organisations offers a secondary guarantee to back up our work. If we can't resolve any complaints using our own in-house procedure, you can do one of the following:-

  • Should you ever feel the need, you can lodge a complaint about our codes of practice or conduct using the service of the CAI on 01923 803030
  • As a Which? Trusted Trader we have a range of support services available to us and our customers. One of these services is access to an independent Alternative Dispute Resolution (ADR) service, which enables our customers to seek an impartial review of a complaint in the unlikely event that we are unable to resolve it between ourselves. This is a free service for the customer, offered by Dispute Resolution Ombudsman, an approved government scheme.

Further information can be found at http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ or by telephoning them on 0333 241 3209.

  • If you are unsatisfied with the resolution of your chosen scheme, you can speak to Trustmark on 0333 555 1234 or email them - disputes@trustmark.org.uk. They can adjudicate.